1. Data Collection
We collect the following personal data to provide our services and comply with the law:
Identity Data: Name, Date of Birth, Nationality, ID Document (Passport/National ID), Facial Biometrics.
Contact Data: Address, Email, Phone Number.
Financial Data: Bank Account details, Transaction History, Source of Funds.
Device Data: IP Address, Device ID, Location Data.
2. How We Use Your Data
We use your data to:
Process transactions and send notifications.
Verify your identity and prevent fraud.
Comply with legal obligations (AML/KYC laws).
Improve our services and customer support.
3. Data Sharing & International Transfers
To facilitate cross-border transfers, your data must move across borders. You explicitly consent to HAKACH sharing your data with:
Financial Partners: Licensed banks and payment processors in the source and destination countries (e.g., to verify your incoming payment or disburse funds).
Regulators: When required by law (e.g., reporting suspicious activity to MASAK, BCEAO, CBN, COBAC, or FINTRAC).
Service Providers: Cloud hosting (Google Cloud), ID verification services, and notification gateways.
4. Data Security
We implement industry-standard security measures (encryption, access controls) to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact our Compliance Team. Note that we are legally required to retain transaction records for a minimum period (typically 5-10 years) even if you close your account.
